Bkav False Positive & Blacklist Removal
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Content reviewed July 13, 2026.
By DrGlenn — USA-based WordPress security specialist· 290+ cleanups across 34 countries· Updated June 22, 2026
Is Bkav flagging your website or file?
If Bkav is flagging your site or a file — often showing up as “W32.AIDetectMalware” and other Bkav Pro AI-based generic detections — it is either a real infection or a false positive from a past issue. Here is how to get it cleared.
Step 1 — Confirm it is really a false positive
Do not request removal while malware is still present, or the flag returns. Check first:
- Run my free Is My Site Hacked? checker.
- Cross-check on VirusTotal to see every engine flagging you.
If anything turns up, get it fully cleaned first — deleting the visible malware is not enough if a backdoor remains.
Step 2 — Report the false positive to Bkav
Bkav is email-only via its false-positive report address. Submit here: fpreport@bkav.com (email)
- Confirm the flag is from Bkav Pro (e.g. on VirusTotal).
- Email fpreport@bkav.com with the file/URL and SHA-256.
- State it is a false positive and include evidence.
- Optionally CC bkav@bkav.com.
- Await manual review and verdict clearing.
Good to know: Email-only; Bkav is a Vietnamese vendor whose AI engine (W32.AIDetectMalware) is a frequent false-positive source. Detections are sample-based, not a website blacklist.
Step 3 — If the warning keeps coming back
A detection that returns after you have been cleared almost always means the infection was never fully removed — usually a backdoor in a theme file, a rogue admin user, or malware in the database. That is exactly what I fix. I am a USA-based WordPress security specialist: I remove the infection completely, submit the delisting on your behalf, and harden the site so it stays clean.
Get my site cleaned · See how it works · read my client reviews.
Frequently asked questions
How long does Bkav take to clear a false positive? Once the site/file is genuinely clean and you have submitted the request, most are resolved within a few days. Submitting while still infected only restarts the clock.
It keeps coming back — why? Because the real infection (a backdoor, rogue admin, or database payload) is still there. A full cleanup stops the loop.
More removal guides: Bitdefender, Avast, SecureAge APEX · all vendor guides · full report-link directory.
Evidence to include with a Bkav review
Include the Bkav detection label, SHA-256 hash, file origin, version and scan date. A minimal reproducible sample and concise expected behavior help a file review.
- Save the exact detection and affected URL or file hash.
- Rule out a real infection and document what was checked or cleaned.
- Use the current official route shown above and keep the case number.
- Retest after the vendor confirms its review.