Certego False Positive & Blacklist Removal
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Content reviewed July 13, 2026.
By DrGlenn — USA-based WordPress security specialist· 290+ cleanups across 34 countries· Updated June 22, 2026
Is Certego flagging your website or file?
If Certego is flagging your site or a file — often as URL/domain “malicious”/“malware site” verdicts (Certego Quokka feed) — it is either a real infection or a false positive. Here is how to get it cleared.
Step 1 — Confirm it is really a false positive
Do not request removal while malware is still present, or the flag returns. Check first:
- Run my free Is My Site Hacked? checker.
- Cross-check on VirusTotal.
If anything turns up, get it fully cleaned first — deleting the visible malware is not enough if a backdoor remains.
Step 2 — Report the false positive to Certego
Certego (Italy) takes re-evaluation requests via its contact form. Submit here: certego.net/en/contatti
- Confirm the flagged URL/domain and the “Certego” verdict on VirusTotal.
- Submit via certego.net/en/contatti requesting a re-evaluation, with the URL and evidence the site is clean.
- Provide ownership proof and remediation details.
- Re-scan once their feed updates.
Good to know: Certego contributes URL/domain intelligence to VirusTotal (engine “Certego”, powered by its Quokka platform) — a website/domain scanner, not a file engine. No public FP email; use the contact form.
Step 3 — If it keeps coming back
A detection that returns after you have been cleared almost always means the infection was never fully removed — usually a backdoor in a theme file, a rogue admin user, or malware in the database. That is exactly what I fix, as a USA-based WordPress security specialist who handles the cleanup and the delistings for you.
Get my site cleaned · See how it works · read my client reviews.
Frequently asked questions
How long does Certego take to clear a false positive? Once the site/file is genuinely clean and you have submitted the request, most are resolved within a few days.
It keeps coming back — why? Because the real infection is still there. A full cleanup stops the loop.
More removal guides: Sophos, Palo Alto Networks (WildFire), TEHTRIS (eGambit) · all vendor guides · full report-link directory.
Evidence to include with a Certego review
Save the Certego or linked-service verdict, affected indicator, timestamp and any correlated vendor results. Describe what was inspected and why the indicator is believed to be clean.
- Save the exact detection and affected URL or file hash.
- Rule out a real infection and document what was checked or cleaned.
- Use the current official route shown above and keep the case number.
- Retest after the vendor confirms its review.