Trustwave (now LevelBlue) False Positive & Blacklist Removal
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Content reviewed July 13, 2026.
By DrGlenn — USA-based WordPress security specialist· 290+ cleanups across 34 countries· Updated June 22, 2026
Is Trustwave (now LevelBlue) flagging your website or file?
If Trustwave (now LevelBlue) is flagging your site or a file — often showing up as URL/security-risk categorization (MailMarshal/SEG, SpamProfiler); “Trustwave” VT URL engine flag — it is either a real infection or a false positive from a past issue. Here is how to get it cleared.
Step 1 — Confirm it is really a false positive
Do not request removal while malware is still present, or the flag returns. Check first:
- Run my free Is My Site Hacked? checker.
- Cross-check on VirusTotal to see every engine flagging you.
If anything turns up, get it fully cleaned first — deleting the visible malware is not enough if a backdoor remains.
Step 2 — Report the false positive to Trustwave (now LevelBlue)
Trustwave is now LevelBlue; use its VirusTotal detection-review form. Submit here: support.levelblue.com/virustotal-detection-review
- Confirm the “Trustwave” flag on the VirusTotal URL report.
- Open support.levelblue.com/virustotal-detection-review.
- Enter your email and the flagged URL with a comment explaining it is a false positive.
- Submit and wait — reviewed within two business days (no email confirmation is sent).
- For email-gateway URL blocks, use support.levelblue.com/submit-url.asp.
Good to know: Trustwave was acquired by LevelBlue (Aug 2025); support.trustwave.com now redirects to support.levelblue.com. A dedicated VirusTotal detection-review form replaces the old email.
Step 3 — If the warning keeps coming back
A detection that returns after you have been cleared almost always means the infection was never fully removed — usually a backdoor in a theme file, a rogue admin user, or malware in the database. That is exactly what I fix. I am a USA-based WordPress security specialist: I remove the infection completely, submit the delisting on your behalf, and harden the site so it stays clean.
Get my site cleaned · See how it works · read my client reviews.
Frequently asked questions
How long does Trustwave (now LevelBlue) take to clear a false positive? Once the site/file is genuinely clean and you have submitted the request, most are resolved within a few days. Submitting while still infected only restarts the clock.
It keeps coming back — why? Because the real infection (a backdoor, rogue admin, or database payload) is still there. A full cleanup stops the loop.
More removal guides: AegisLab, Sophos, F-Secure · all vendor guides · full report-link directory.
Evidence to include with a Trustwave review
Record the Trustwave product or service, exact blocked URL or file hash, category or warning, first-seen time and remediation performed. Verify that redirects and injected links are gone before review.
- Save the exact detection and affected URL or file hash.
- Rule out a real infection and document what was checked or cleaned.
- Use the current official route shown above and keep the case number.
- Retest after the vendor confirms its review.